return policy

Returns Policy

At French Arabian Perfume Ltd, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not satisfied, our return policy is as follows:

Return Window:

• All returns must be made within 30 days of purchase. After 30 days, we will be unable to offer a refund or an exchange.

Eligibility for Return:

• To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.
• Customers are responsible for covering the return shipping costs.

Non-Returnable Items:

• Items not in their original condition, damaged, or missing parts for reasons not due to our error.
• Items returned more than 30 days after delivery.

Partial Refunds (if applicable):

• There are certain situations where only partial refunds are granted. Please contact our customer service for more details.

Shipping

Return Shipping Address:
To return your product, please mail your packaged product to the following address:

French Arabian Perfume Ltd
395 George Rd
Erdington, Birmingham B23 7RY
United Kingdom

Non-Refundable Shipping Costs:

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Depending on your location, the time it may take for your exchanged product to reach you may vary.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please follow these steps:

1. Email us at info@frencharabianperfume.com.
2. Send your item to: French Arabian Perfume Ltd, 395 George Rd, Erdington, Birmingham B23 7RY, United Kingdom

For any further questions or assistance, please do not hesitate to contact our customer service team at info@frencharabianperfume.com. We are here to help!